Shipping policy

All physical media including vinyl records, compact discs and cassettes are fragile items, and we apply specialized packaging standards for every outgoing order to reduce transit‑related damage. Each item will be secured with rigid cardboard stiffeners, protective poly sleeves and heavy‑duty record‑grade mailers. Packages will be marked with Fragile and Do Not Bend warnings before dispatch.

Order processing normally takes 1‑3 business days after payment confirmation. Processing excludes weekends and public holidays. Pre‑order items will be dispatched upon official release date. If your order mixes in‑stock goods and pre‑order products, the whole parcel will ship together once pre‑order stock arrives. Separate orders are recommended if you wish to receive available items earlier.

Once your package leaves our facility, you will receive an automated shipping confirmation email containing full tracking information. Tracking status may take several business days to update after dispatch, especially for cross‑border transfers between logistics partners. A static tracking record does not automatically mean your parcel is lost.

Domestic shipping options are displayed and calculated at checkout based on weight and delivery location. Estimated domestic delivery ranges from 2‑7 business days after shipment. Remote regions may experience extended transit windows.

We offer worldwide shipping to most available destinations. International delivery estimates range from 7‑28 business days, which can be prolonged by customs inspection, local postal backlogs, weather or carrier disruptions beyond our control. All import duties, customs charges, VAT and local taxes for international shipments are the responsibility of the recipient. We cannot declare parcels as gifts or artificially lower declared values for customs purposesblacklabel....

Please double‑check your shipping address during checkout. We are not liable for delayed, mis‑delivered or lost packages caused by incomplete, incorrect or modified delivery addresses submitted at order placement. Contact support immediately if you notice address mistakes before your order is dispatched.

In case of transit damage affecting playable condition such as deep scratches, severe warping or cracked discs, customers must submit support requests within 48 hours upon delivery, attaching order number and clear photographic evidence of outer packaging and damaged goods. Minor cosmetic wear on outer sleeves, corner dents or seam splits caused during international transit are not considered functional product damage and do not qualify for replacement or refund claims.

We are unable to guarantee exact delivery timelines. All delivery times are estimations only and not legally binding guarantees.